CUSTOMER SERVICE/FOH STAFF

Who we are:

We are Petit Poutinerie, an owner-operated fast-classy food company in Rochester, NY.  We have a brick and mortar restaurant operating year round and 2 food trucks operating seasonally.

The Job:

Our restaurant staff is responsible for supporting Petit Poutinerie’s vision for comfort-food done right – homemade, lavish and made to share with good company.

You will be tasked with ensuring that our customers receive our signature service and flavors in a welcoming environment.  Attention to detail, and a passion for people and quality food is a must.

Your duties will include:

• Welcoming customers, taking orders and striving to make sure that they experience our signature food and customer service.
• Using proper sanitation practices.
• Responding to customer questions & concerns, following company protocol.
• Organizing and stocking the work area for service.
• Understanding all menu items, and rotating specials, including ingredients and allergens.
• Delivering food to customers and responding to customer requests.
• Maintaining a daily cleaning schedule.
• Use of proper pronouns as they relate to customers, staff and vendors.
• Understanding, and working to achieve company-wide goals.

Attention to detail, and a passion for quality food is a must!

Who you are:

• Passionate about working hard and having fun! You always maintain a high standard for your work.
• Friendly, and passionate about providing excellent service for your customers.
• Comfortable with changing environments, and many types of customers.
• A person who possesses strong communication skills.
• Able to adapt to a high volume environment and balance quality.
• Able to work well in a team setting.
• Able to think, plan ahead and problem solve.
• Able to work several shifts per week.
• Interested in growing within our company.

The ideal candidate for this job is excited to be a part of a growing local company!  You will be a part of a small team. Your work will have a direct impact on our shared success. Competitive hourly pay, tips and 401k options all included.